Contents

Activity 1: Confirm client requirements
Activity 2: Document additional requirements
Activity 3: Provide user documentation

Activity 1: Confirm client requirements

A client wants to back up their work. You have suggested that an internal DVD-RW drive will be suitable for the task. They have indicated that they are not prepared to pay more than $300 for the solution.

To confirm the client requirements, prepare a short document setting out your recommendations in a table layout. Your table should include the following:

• the proposed solution (ie DVD-RW)
• the recommended drive to purchase, including cost. (You will have to do some research to find a suitable model, including meeting the cost criteria of less than $300.)
• a timeline for providing the solution
• a statement on the technical support to be provided.

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Activity 2: Document additional requirements

Upon further investigation, your client has found that their PC has a slimline case, and an internal DVD cannot be fitted.

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Activity 3: Provide user documentation

Prepare a short document (like a mini help manual) to provide technical support for the client so that they can use the DVD-RW device effectively. Note that the client has no experience in using DVD burning software.

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