Liaise with client

Preview

Liaising with clients successfully is the key to meeting client requirements, which is vital to all operations of most organisations. Failing to do this can be very costly in terms of time, money and the image of your organisation. This Learning Pack covers the procedures and tools for liaising with clients and will help you develop the knowledge and skills to carry this out effectively.

Learning outcomes

After completing this topic you will be able to:

• Confirm the requirements of the client.
• Document any additional requirements.
• Obtain approval.
• Recommend appropriate training and support after discussions with the client.
• Negotiate training and support timetable.
• Provide user documentation.

Before you start

Before you do this topic, you should have some knowledge and skills in determining and addressing client support issues.

Check your understanding

Do you think you already have the knowledge covered in this topic? Try and answer the following questions to check your understanding.

Give two reasons why it is important to check with the client what their requirements are.

Feedback

Why is it important to document your proposed solution to meet a client’s requirements?

Feedback

What are two possible consequences of not gaining approval from the client before implementing a solution?

Feedback

Why should you discuss with your client the level of technical support that will be provided along with your service?

Feedback

What are two important considerations to keep in mind when arranging times when client support will take place?

Feedback

What are two types of support materials that you could make available to a client to allow them to successfully implement your proposed solution?

Feedback

© State of New South Wales, Department of Education and Training 2005

| Print |   Page 1 of 5                   |   NEXT  >