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Maintain a systems support log

Terms

Business requirements

business needs related to the goals of a business

CSO

an acronym for ‘computer systems officer’, a person whose job is to support users and maintain computer systems

IT

an acronym for information technology, the industry sector that installs, configures and supports computer-based systems

Maintenance log

a collection of information about each instance of maintenance work carried out on a computer system

Maintenance task

work (usually done by a CSO) on a device to solve or prevent a serious problem